Shipping policy
Shipping Policy
Thank you for shopping with Alfaaz Art. We are committed to delivering your order accurately, in good condition, and on time. Please review our shipping policy to understand the terms and conditions regarding shipping and delivery.
Processing Time
- Orders are processed within 2-7 business days.
- Orders placed after 2:00 PM EST or on weekends/holidays will begin processing the next business day.
Shipping Methods and Rates
We offer the following shipping options:
- Standard Shipping Canada: 3 - 9 Business Days
- Standard International (US): 4 - 8 Business Days
- Standard International (UK): 6 - 10 Business Days
Shipping rates are calculated at checkout based on the weight, dimensions, and destination of the order.
International Shipping
- We ship to the following countries: US, Canada and UK.
- International shipping rates and delivery times vary based on destination.
- Please note that customers are responsible for any customs duties, taxes, or fees imposed by the destination country.
Delivery Timeframe
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Delivery times are estimates and may vary due to factors beyond our control, including weather, carrier delays, or customs processing.
Order Tracking
- Once your order is shipped, you will receive a confirmation email with tracking information.
- You can track your order through our website or the carrier's tracking portal.
Undeliverable Packages
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If a package is returned to us due to an incorrect or incomplete address, we will contact you to confirm the address and arrange for reshipment. Additional shipping charges may apply.
Damaged or Missing Items
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If your order arrives damaged or with missing items, please contact us within 48 hours of delivery at hello@alfaaz.art. Include your order number and photos of the damaged items.
Questions and Support
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For any questions or concerns about your order or shipping, please contact us at hello@alfaaz.art
We appreciate your business and aim to provide a seamless shopping experience. Thank you for choosing Alfaaz Art.